At Tour Keeda, we are committed to providing accurate, trustworthy, and timely information to our users. Whether it's about travel destinations, itinerary planning, hotel recommendations, or tour packages, we understand that travelers rely on the integrity of our content and services. As part of our commitment to transparency and accountability, we have developed this Correction Policy to address how we handle factual errors, editorial mistakes, and user-submitted correction requests.
This policy
applies to all content hosted on our website, including blog posts, tour
descriptions, itineraries, articles, booking information, visual media, and
third-party content. Our goal is to ensure the reliability and quality of the
information we provide.
1. Purpose of the Correction Policy
The purpose of
this policy is to:
2. Provide a transparent process for identifying and correcting factual or editorial errors.
3. Encourage user feedback and promote trust in our brand.
4. Ensure that corrected content is clearly communicated and updated in a timely manner.
2. Types of Corrections
We categorize
corrections into three main types:
A. Factual Errors
These involve
incorrect data such as:
2. Pricing errors
3. Misinformation about destinations, travel guidelines, or accommodation details
4. Misstated distances, durations, or transportation options
B. Editorial Errors
These include:
2. Incorrect captions
3. Misquotes or attribution errors
4. Broken links or outdated URLs
C. Image or Visual Content Corrections
If a photo is misrepresented, misleading, or incorrectly labeled (e.g., showing a different destination than described), we will replace or update it with accurate visuals.
3. How Errors Are Identified
Errors on the
Tour Keeda website can be identified through various channels:
2. User Feedback: We encourage our users to report any mistakes they come across. This feedback is vital to our continuous improvement.
3. Partner/Third-party Input: Our collaborators, including tour operators, hoteliers, and local experts, may notify us of changes or inaccuracies in the content.
4. Automatic Monitoring: In some cases, we use automated tools to detect broken links, duplicate content, or outdated pricing and availability.
4. Reporting a Correction
If you find an
error on our website, we urge you to report it promptly. Here's how you can do
that:
How to Submit a Correction Request:
1. Visit the Contact Us page at www.tourkeeda.com/contact2. Select “Report a Correction” as the subject
3. Include the following details:
- URL of the page containing the error
- Description of the error
- Your suggested correction (if applicable)
- Any supporting documents or links to verify the correction
We value all feedback and investigate every report thoroughly.
5. Correction Process and Timeline
Once a
potential error is identified, we follow a structured review process:
Step 1: Verification
Our editorial
team investigates the claim using reliable sources, including official travel advisories,
partner input, or updated databases.
Step 2: Assessment
We assess the
severity of the error and determine whether it materially affects the user
experience, booking accuracy, or trustworthiness of the content.
Step 3: Correction
If the error is
verified:
2. The corrected section may include a timestamp or an editorial note, especially for significant updates.
Step 4: Communication
If the
correction affects a booked tour or service, affected customers may receive a
direct notification via email or phone, depending on the urgency and impact.
Step 5: Documentation
All corrections
are logged internally for quality control and process improvement.
Typical
Timeline for Correction:
2. Factual or visual content updates: Within 3–5 business days
3. Urgent/high-impact errors: Immediate attention within 12–24 hours
6. Editorial Notes and Transparency
We believe in
being upfront about our corrections. For transparency:
2. Minor corrections (typos or style edits) may not be explicitly labeled but are still logged internally.
Example of a
correction note:
Correction (May 20, 2025): The original version of this article incorrectly stated that the Spiti Valley is open year-round. It has been corrected to indicate that road access is typically limited from November to April due to snow.
7. Updates vs. Corrections
Not all content
changes are corrections. We regularly update articles to reflect:
2. New tour packages or promotions
3. Currency exchange or visa policy updates
4. Evolving travel advisories or restrictions
In these cases,
the changes are part of our routine content refresh cycle, and not necessarily
due to an error. Nonetheless, we may add an “Updated on [date]” tag to
show the content’s freshness.
8. Corrections to User-Generated Content
We also host
content such as reviews, testimonials, and user-submitted travel stories. These
are moderated but not fact-checked to the same level as official content. If a
user post contains harmful misinformation, we reserve the right to:
2. Add a disclaimer or correction
3. Remove the post altogether
9. Responsibility and Ownership
Final editorial
responsibility lies with Tour Keeda’s Content & Editorial Team. Our
writers, editors, and content managers are trained to uphold ethical publishing
standards. We strive to rectify errors with humility and openness, learning
from each incident to improve future content.
10. Continuous Improvement
We view every
correction not just as a fix, but as an opportunity to grow. By actively
reviewing and correcting our content:
2. We build lasting trust with our readers and clients.
3. We maintain professionalism and uphold ethical publishing standards.
11. Contact Us
For any queries
related to corrections, content verification, or general feedback, please reach
out to us at:
Email: tourkeeda@gmail.com
Social Media: DM us on Instagram, Facebook, or X
Thank you for helping us keep Tour Keeda accurate, dependable, and user-friendly. Your feedback is invaluable to us.